UNIQUEFUN Return & Exchange Policy
"UNIQUEFUN" provides sports and leisure activities. Please note that all items listed are "service/experience-oriented products" and not "physical goods." As such, it may be challenging to evaluate them within the 7-day appreciation period for goods. Instead, we offer options such as rescheduling or refunds before the activity takes place. In case of disputes arising after the activity, we will coordinate with each other to possibly provide refunds or compensation.
Customer Service Email: info@uniquefuntw.com
Customer Service Hotline: 0966780607
Official Line: https://lin.ee/EAMQuFc
Refund PolicyCancellation 8 days before the start of the experience: Full refund.Cancellation 7 to 3 days before the start of the experience: 20% handling fee applies.Cancellation within 2 days before the start of the experience: 50% handling fee applies.Cancellation 1 day before or on the day of the experience: No refund.If the cancellation request is initiated by the local guide: Full refund.
Refund Policy Notice
The 7-day appraisal period protected by consumer protection laws is intended for damages or malfunctions not caused by human factors. This period allows you to hesitate and confirm if the product meets your needs, and it is not a trial period for the product.
Our company provides "experiential products," including (but not limited to) situations where postponement or refund is not accepted:
- Exceeding the 7-day appraisal period.
- Malicious or bulk abandonment of orders.
- Personal reasons for not attending the activity from one day before to the day of the event. (Examples of personal reasons: confirmed diagnosis, injury, menstruation, car accident, oversleeping...)
- The event has started but encounters unforeseeable weather changes.
- Late arrival / non-attendance: Starting from the meeting time, if a participant is more than 20 minutes late, the registration will be automatically canceled without further waiting or acceptance of mid-event participation. Participants unable to participate in the activity due to late arrival / non-attendance will not be refunded or postponed. For slight delays (within 20 minutes), please notify the on-site personnel 15-20 minutes before the meeting time.
- Accidents or casualties due to personal negligence, or failure to inform the company or on-site personnel of personal discomfort.
Refund Process
1. Contact customer service.
2. Confirm eligibility for refund.
3. Refund to the consumer's provided account.
Refund Instructions
For credit card payments: After confirming the successful refund, the amount will be credited back to the original credit card account used for payment.
Date Change Policy
1. Date changes are allowed from 6 to 4 days before the departure date (excluding the departure date).
2. Changes are limited to once and only applicable to events organized by the same organizer.
3. Any price difference resulting from the change will be refunded if overpaid or collected if underpaid.
4. No cancellations will be accepted after rescheduling the event.
5. Date changes are not allowed on the departure date itself.
When agreeing to change the date with the company, please contact us for assistance. No refund process is needed.
Possible Event Cancellation
The actual itinerary may be subject to changes, adjustments, or cancellation due to weather conditions.